All of the refund requests should be handled via the official seller. As an affiliated website we are not responsible for refunds.
- If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item greenproducts.online will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
- Please allow 1-2 weeks for your return to be processed.
- Discounted items are not eligible for a return.
- greenproducts.online will not issue refunds for products purchased through other entities, such as distributors or retail partners.
- Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
- We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
- We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- All goods will be inspected on return.